Refund Policy

At Jus Kuntry Tuft Rugs, we strive to provide our customers with the highest quality products. However, we understand that there may be instances where a return or refund is necessary. Please read our refund policy carefully to understand the conditions and process for returning an item.

14-Day Return Policy: We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How to Initiate a Return: To start a return, please contact us at Robertdj01@juskuntrytuftrugs.com. Our customer service team will guide you through the return process and provide you with a return shipping label. Please note that returns will need to be sent to the address provided by our team.

Exceptions: Certain items are not eligible for return. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about the eligibility of your item, please contact us for clarification.

Damages and Issues: We take great care in packaging and shipping our products. However, if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exchanges: If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can proceed with the new purchase.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned above.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or need assistance with your return, please don't hesitate to contact us at Robertdj01@juskuntrytuftrugs.com. We are here to ensure your satisfaction with our products and services.